How do I manage my utilities?
What is budget billing?
Budget billing is an estimated payment that is figured by reviewing a customer's usage over the previous year. The utility office sends out fliers about budget billing with the bills that are mailed out in November. Customers can sign up for budget billing in December, if they have had service at their residence for 1 year.
When is my bill due?
If a customer lives on the North side of Harrison St., their bill is due on the 5th of the month.
If a customer lives on the South side of Harrison St., their bill is due on the 20th of the month.
How do I apply for utility service?
What if I can't pay my bill on time?
If you can't pay your bill by the date it is due, you can call our office and make a payment arrangement to extend your payment date. Payment arrangement must be signed in the utility office.
How is my utility bill figured?
Your meters will be remotely read once a month based on your billing area. Your bill is then figured based on the amount of your usage for the month.
Can I get assistance with my utility bill?
CEFS oversees the LIHEAP assistance program for Moultrie County. They are located at 114 E. Harrison in Sullivan. Please contact them at 217-728-7721 for any information regarding the LIHEAP program.
What is the Energy Cost Adjustment on my utility bill?
When the Current Cost of Power delivered to customers in the City exceed the Base Cost of Power purchased and generated, the difference may be applied as a KWH charge to customers monthly billing at an amount equal to the cost difference. The following provides an illustration of the computation and provides definitions needed to clarify the computation.
Base Cost of Power. 4.76 cents per KWH.
Current Cost of Power. Total current purchased power bill estimated (usually invoiced by IMEA on or near the fifteenth (15th) of each month) plus total fuel and fuel related costs on City owned generation divided by total sales of electricity not including City sales.Energy Cost Adjustment. (Current Cost of Power minus Base Cost of Power).