How do I manage my utilities?
What is budget billing?
Budget Billing is an estimated payment that is figured by averaging a customer's utility consumption from the previous 12 month period. The plan is made available by the City to residential customers who have a good payment record and have a minimum of one calendar year of billing history at the current address. Monthly bills will continue to show a "deferred amount" billed, which reflects the difference between the accumulated amount due from actual usage and the accumulated amount paid from budgeted bills for the same period. This balance will be reconciled each December when monthly installments are annually recalculated. If you believe you are eligible, please complete this Budget Billing Form.
When is my bill due?
If a customer lives on the North side of Harrison St., their bill is due on the 5th of the month.
If a customer lives on the South side of Harrison St., their bill is due on the 20th of the month.
How do I apply for utility service?
What if I can't pay my bill on time?
Customers are only granted one billing cycle past due at any given time. If at any time a customer account has more two or more billing cycles past due, the account is subject to termination of service until payment in full plus a $50 reconnect fee is received. The City of Sullivan urges customers to contact the local CEFS office for eligibility to receive assistance.
How is my utility bill figured?
Utility bills are figured based on the monthly usage calculated with the reading obtained and multiplied by applicable utility rates and taxes.
North of Harrison street: Meters are remotely read on the first of every month.
South of Harrison street: Meters are remotely read on the sixteenth of every month.
Can I get assistance with my utility bill?
CEFS oversees the LIHEAP assistance program for Moultrie County. They are located at 114 E. Harrison in Sullivan. Please contact them at 217-728-7721 for any information regarding the LIHEAP program.
What is the Energy Cost Adjustment on my utility bill?
While the Base Cost of Power set by the City is $0.0811 per KWH sold, that does not reflect the total cost to the City for the power we purchase and then provide to our customers. Energy rates fluctuate significantly from month to month and the City uses this adjustment process to avoid having a permanently high base charge to our customers. For example, one month the cost invoiced to the City per KWH might be $0.0764 while the following month it could be as much as $0.0948 per KWH. The City passes on the exact cost we incur without adding an extra profit. At times this adjustment may result in a credit on the customer utility bill. Thus, the system works to the advantage of you, the customer. Keeping the base rate low and using the 'energy cost adjustment' guarantees the customer will not be overcharged should there be a large one time decrease in the amount the City pays for power in a particular month.